Lev Memo product FAQ

Use templates and themes in Studio. A template sets your slide layouts, and you can create one from up to five of your own PDF or PowerPoint decks. A theme sets your colors and fonts, and you can make it a template's default theme so every Memo built from that template uses your brand. Lev Agent asks you to pick a template and a theme each time it builds a Memo.

Your company logo is set in your company profile settings under "My Company" and populates across new materials by default. To change the logo on a single Memo, open it in Studio and ask Edit with AI to swap it, or download the file and replace the logo in PowerPoint.

Platform updates are actively in development, with major improvements to deal intake and memo generation typically rolling out within 2-8 weeks. New product features may have longer timelines of 3-6 months as they go through beta testing and customer feedback cycles. The development team prioritizes updates that streamline workflows and improve memo output quality to help reduce the time you spend on deal preparation.

The actual loan amount typically has more impact on lender matching than the LTV percentage. Lenders are filtered out if your loan amount falls outside their lending range - for example, a $6 million request won't match with lenders who only do deals starting at $10 million. However, LTV percentages within reasonable ranges (like 50-70%) won't dramatically change your lender list, though they may slightly affect the ranking. It's generally better to start with a higher LTV percentage and negotiate down rather than trying to negotiate up, as lenders will ultimately do their own underwriting regardless of your initial parameters.

No, you don't need a complete deal package for initial lender outreach. You'll need the basic project information (loan amount, property location, asset type, etc.) to ensure proper lender matching, but a full deal book isn't required to start conversations with lenders.

For preliminary outreach and getting indicative terms, having enough information for a high-level overview is sufficient. A complete deal package becomes more helpful when you're ready to move toward formal term sheets and need to provide lenders with comprehensive project details.

Remember, Lev is not a broker or intermediary - you control the narrative and maintain direct relationships with lenders. The platform simply provides tools to make your outreach more efficient and effective.

Yes, Lev can track vault activity and see whether lenders have viewed your deal materials on the backend. However, lenders only see the information you explicitly share with them - they don't automatically receive the detailed financial information you enter during deal creation unless you send them the vault link or deal book. The initial outreach email contains only the basic deal summary, and lenders must access the shared vault to view comprehensive deal materials and documentation.

The platform offers two options for creating deal packages: 1) Upload your existing materials to create a deal room that works like a shared drive where lenders get custom links to view your documents, or 2) Use the AI to automatically build an 8-10 slide presentation from your uploaded files. The AI-generated option creates a professional slide deck with an executive summary, market overview, property overview, and sponsor information, transforming your basic materials into a comprehensive deal package.

Lev is designed to work behind the scenes, allowing you to appear as though you've done comprehensive independent research. When lenders ask how you found them, you can simply say you did your research rather than mentioning the platform - this often impresses lenders and makes you appear more serious and thorough. However, you can highlight the value you provide: the ability to create detailed offering memorandums quickly and access to a network of over 7,000 verified lenders with responsive communication, all delivered in a professional, efficient manner.

The AI automatically extracts loan terms from structured emails and uploaded documents like term sheets. It works best when lenders provide sufficient detail in bullet points or structured format (interest rate, LTV, loan amount, amortization, etc.). If you receive terms via email, you can either upload the document directly or copy and paste the email text into the AI extraction tool. The system will then automatically populate the terms fields and add them to your quote matrix for comparison. Note that very basic information like "5 year at X amount" may not provide enough data for accurate extraction.

Yes, the AI can extract information from uploaded documents including Excel files, rent rolls, and other financial data. The AI only uses the documents you upload - it won't make up information or perform calculations. For best results, upload clean, relevant documents and avoid dumping too many conflicting files, as this can confuse the AI about what information is most important. The platform has enhanced capabilities for processing complex financial documents and extracting key data points for your deal memo.

Yes. You can download a Lev Memo, edit it in PowerPoint, and upload the finished file to the deal's Resources tab, or upload a deck you built entirely outside Lev. The upload is saved as its own file next to any existing Memo. Add it to a Vault and set it as the featured file so lenders see it first.

Lev saves every Memo to the deal's Resources tab as a PowerPoint file. You can also find it on the Projects tab in Studio, where it opens in the presentation viewer.

Open the Memo in Studio, click More options, then Edit with AI. Describe the slides or sections you want to change, and Lev Agent updates the deck and saves it to the same file. To rebuild the Memo with new files, upload them to the deal and create a new Memo.

Yes. Create a Memo with Lev Agent to review it, and upload your own OM to the deal's Resources tab. Both files live on the deal, and you choose which one to add to a Vault or set as the featured file for lenders.

The platform now supports equity raise memo generation directly from your deals. You can create professional equity memorandums using the same deal information, with content automatically tailored for equity investors. We're also actively developing a full equity investor platform that will allow you to connect with equity sources, similar to our debt platform. This equity platform is expected to launch by the end of Q1 or beginning of Q2. Currently, our primary focus remains on senior debt and subordinate debt financing, but equity functionality is a key part of our roadmap.

Lev Agent builds a professional offering memorandum as a PowerPoint file from your deal data and uploaded files, such as rent rolls, sponsor bios, and underwriting models. You pick a Memo type, a template for the layout, and a theme for colors and fonts, and Lev Agent builds the deck in the chat. You can then refine it with Edit with AI in Studio, or download it and edit it in PowerPoint.

The OM generator uses AI to create offering memorandums from your uploaded documents. You can upload any deal-related files (PDFs, Excel files, deal overviews) to the deal room, and the AI will read and analyze the content to generate a comprehensive OM.

The AI typically gets you about 90% of the way there, producing around 10 slides of content that may need minor aesthetic tweaks to reach the finish line. A more robust version of this feature is currently in development and will be released soon.

The AI memo generator can extract information from uploaded Excel files, including rent rolls, budgets, and other financial data. However, it does not perform any calculations like CAGR - it only pulls existing data from your uploaded documents. The AI will summarize and organize the information you provide, but it won't make anything up or calculate new metrics. For best results, make sure your uploaded files contain clean, organized financial information and avoid uploading too many documents at once, as this can confuse the AI when determining what information is most important for your memo.

Lev builds every Memo as a PowerPoint file. To download it, open the Memo in Studio, click More options, then Download. To send a PDF, open the file in PowerPoint and export it from there.

Memos download as PowerPoint files. Open the Memo in Studio, click More options, then Download, and export a PDF from PowerPoint. Upload the PDF to the deal's Resources tab if you want to share it through a Vault.

Click Create a memo under Quick Actions on the Deal Overview page. Lev Agent asks for a Memo type, a template, and a theme, then builds the deck as a PowerPoint file from your deal data and uploaded documents. Review and edit it in Studio before you share it. The recommended workflow is to add the Memo to a Vault and set it as the featured file that lenders see first, while still giving them access to your other deal documents.

Yes. Click Create a memo on the Deal Overview page, or ask Lev Agent to create a Memo for the deal. The finished PowerPoint is saved to the deal's Resources tab and to Studio. You decide when to share it with lenders.

You can upload any deal-related documents you have, including offering memorandums (OMs), purchase agreements, and financial materials. The AI scans through all uploaded documents and extracts relevant information to build your memo. For the best results, include at least an underwriting model, pro forma documents, or rent rolls, as these provide the financial data commonly found in professional memos. Even if your documents are still in draft form, you can upload what you have and proceed to the next steps.

If your memo is missing expected information, it's usually because the relevant documents weren't uploaded or processed before the build. Upload the missing files and create the Memo again, or open the Memo in Studio and ask Edit with AI to add the details. For fields like terms, DSCR, or other loan parameters, you typically need to supply this information yourself rather than expecting it from the lender.

Yes. Open the Memo in Studio and use Edit with AI to describe changes in plain English, such as rewriting a section or updating a figure. Lev Agent applies the edit and saves it to the same file. You can also download the deck, edit it in PowerPoint, and upload it back to the deal's Resources tab.

You don't need to include detailed financial documents like T12s, P&Ls, or rent rolls directly in your deal book. The deal book serves as a polished overview to capture lenders' interest, while the detailed financials can be shared separately through the vault. When you share your deal with lenders, they'll receive access to an interactive file storage system that includes both your deal book and all the supporting documents you've uploaded to the deal room. This approach keeps your deal book focused and professional while ensuring lenders have access to all necessary documentation when they express interest.

There's no publish step. Lev saves the Memo to the deal's Resources tab as soon as the build finishes. To share it, add it to a Vault from the Resources tab. To clean up, delete any outdated Memos or files from the Resources tab.

Yes. Every Memo is a PowerPoint file. Open it in Studio, click More options, then Download, and make your edits in PowerPoint. When you're done, upload the file to the deal's Resources tab with Add content > Upload files. The upload is saved as a new file, so add it to your Vault and set it as featured if you want lenders to see your edited version.

The Lev Memo generates very quickly - typically within minutes while you're still working in the platform. The AI processes the deal information you've uploaded and creates the memo in real-time. You may need to make minor tweaks to ensure it's ready to send out, but the initial generation happens almost instantly. You can create and use the Lev Memo at any point in your deal process - you don't have to wait to send initial outreach emails before generating it.

The AI term extraction feature is continually being improved but can sometimes struggle with certain document formats or text fields. If terms aren't being extracted properly, you can input them manually. The AI extraction accuracy has been improving significantly - it performs much better now than it did even a week ago, and you should continue to see improvements over time as the technology is refined.

The platform typically gets you 85-90% of the way to a finished memo, and you refine the rest with Edit with AI or in PowerPoint. Lender preferences vary - some want to see comprehensive detail in every section, while others primarily want to see that you've put effort into creating a professional offering memorandum. Many lenders focus more on the supporting documentation in your debt package for actual underwriting decisions. To keep a Memo short, tell Lev Agent which sections to include when you start, or ask Edit with AI to remove slides afterward. The more detailed information you input about your project, the better the AI-generated content will be.

The AI can extract some information from uploaded documents, but manual entry is still recommended for accuracy. When you upload files like underwriting models, rent rolls, and operating statements, the AI will read through them and make suggestions to help populate deal fields. However, the AI works best with clean, well-formatted documents. Complex or poorly formatted documents may require more manual input. Upload your documents early in the deal creation process to give the AI the best opportunity to assist with data extraction and deal book creation.

Yes, Lev now supports equity raise memo generation directly within deals. You can create equity memos and customize them just like debt memos. A full equity platform for reaching out to equity investors is actively in development and expected to launch by the end of Q1 or beginning of Q2. Lev has been increasingly supporting preferred equity deals over the past six months, with improving data and results as more deals are processed through the platform.

When you send emails through the platform, they come directly from your email address to maintain authenticity with lenders. However, you must send them through the platform interface to enable tracking and CRM functionality. You can also respond to emails directly within the platform interface.

Email tracking is thread-based and works through unique thread IDs. When you send an email through the platform, it creates a thread ID that tracks all subsequent replies within that email thread. Only emails within that specific thread are tracked - if you or the recipient starts a new email thread or removes the thread, those conversations won't be tracked. Enhanced CRM capabilities are in development that will allow tracking of individual contacts and their conversation history across multiple threads.

Lenders don't see your deal materials until you share them. Add your Memo and other files to a Vault, then send each lender their Vault link, or download the Memo and email it directly. Each lender's link carries its own access settings, and the Vault shows your Memo alongside your financials and any other files you've attached.

Open the Memo in Studio, click More options, then Edit with AI. Turn on Annotation mode to select a slide, element, or text, click Add to chat, and describe the change. To edit by hand, download the deck and edit it in PowerPoint.

Lev offers call forwarding with automatic transcription for outbound calls. When you click the phone icon next to a lender's name, you'll receive a call on your phone, press a verification number, and then be connected directly to the lender from your own phone number. The conversation is automatically transcribed (but not recorded) and added to your deal notes. However, call transcription only works for outbound calls you place through Lev - if lenders call you back directly, those calls won't be captured or transcribed by the system.

No. There's no publish step. Each change you make with Edit with AI saves to the same Memo file, so the copy in Resources, and in any Vault you've added it to, shows your latest version. If you edit the deck in PowerPoint and upload it, the upload is a new file, so add that file to your Vault.

No, memos do not automatically update after Lev Agent builds them. If you change loan sizing or other parameters later, open the Memo in Studio and ask Edit with AI to update the numbers, or edit them in PowerPoint. Keep in mind that if you have lenders already on your list, changing the loan request amount may affect your lender matches, so you might need to remove lenders before making significant changes to deal-level parameters.

Currently, Lev doesn't automatically pull property-specific photos from the web. Upload any property photos you want in your Memo to the deal before you create it. Automatic property photo retrieval isn't available due to image rights and accuracy concerns.

Lev's AI automatically extracts photos from uploaded PDFs, but for the best quality results, it's recommended to upload images separately rather than having them extracted from documents. When photos are pulled from PDFs, they often appear grainy and lower quality. Uploading individual image files will give you much cleaner output both for the images themselves and for the overall presentation quality.

Lev Agent picks the best photo for each slide based on the content and the images on your deal. To change one, open the Memo in Studio, select the photo in Annotation mode, click Add to chat, and tell Edit with AI what to use instead, or replace it in PowerPoint. For specific content like site maps or market overviews, upload those files with descriptive names so Lev knows how to use them.

Branding comes from the theme you choose when Lev Agent builds the Memo. Create a theme in Studio with your colors and fonts, and create a template from your own decks to match your pitch deck layout. To change one slide, such as the sponsor page, use Edit with AI in Studio or edit the file in PowerPoint.

Lev Memo builds branded offering memorandums and other deal materials, such as a BOV, as PowerPoint files. You create a Memo in a chat with Lev Agent, which uses your deal data and uploaded documents along with your templates and themes. You then refine the deck with Edit with AI in Studio or in PowerPoint, and share it with lenders through a Vault.

Lev Memo replaced the previous deal book product. Memos are PowerPoint files saved to the deal's Resources tab. Add one to a Vault so lenders can view it alongside other deal documents like T-12s and rent rolls, and keep editing it with Edit with AI in Studio.

You build a Memo in a conversation with Lev Agent, then refine it with Edit with AI or in PowerPoint. The AI-generated initial output helps eliminate redundancy and gets you about 80% of the way to a finished memo, requiring only minor tweaks rather than starting from scratch. Always review the output to make sure all numbers and information are in the correct places.

The AI-generated memo provides a solid foundation that gets you approximately 80% of the way to a finished presentation. The initial output effectively reduces redundancy and avoids repeating the same information across multiple slides. While you'll likely need to pare down and customize the content to fit your specific needs, the tool significantly reduces the time and effort required compared to creating a memo from scratch. Always review the generated content to verify that numbers and details are accurate and properly placed.

You can do both. Open the Memo in Studio and use Edit with AI to describe changes in plain English, and Lev Agent updates the deck for you. To point at a specific part of a slide, turn on Annotation mode, select it, and click Add to chat. You can also download the deck and edit it in PowerPoint.

Yes, when you upload your existing OM, Lev's AI will parse the information and create a professionally designed debt package for lender distribution. However, the AI works best when you upload raw materials like underwriting models and construction budgets rather than finished documents.

The AI doesn't simply copy and paste sections from your existing OM. Instead, it analyzes all uploaded files and creates new sections including executive summary, market overview, project overview, and financial analysis. Upload your files early to give the AI time to structure the memo and determine what information is most important based on your deal details.

If you've already invested significant time in creating your own debt package, you may want to use your existing materials. However, you can test the AI-generated version, though some editing may be needed to fine-tune it to your preferences. All uploaded files are private and only used to build your OM.

Yes, Lev's AI can generate professional deal books and offering memorandums. You upload your files from the sponsor, and the AI creates an 8-10 page presentation with executive summary, market overview, and property review - getting you about 95% of the way to a finished product. The platform also creates an interactive data room (like a Dropbox link) where lenders can easily access deal documents. The newest version (Lev Memo v3) can create marketing-quality presentations in about 15 minutes that would typically take a marketing team 2-5 days to build.

Yes. Open the Memo in Studio, select the photo in Annotation mode, click Add to chat, and tell Edit with AI how to change it. For precise placement and resizing, download the deck and adjust the photos in PowerPoint.

No, the initial outreach typically does not include the deal book. Instead, when lenders respond with interest, you can send them access to the deal room which contains the deal book and all relevant resources. This process can be automated - when a lender expresses interest, they automatically receive an email with a link to the deal room where they can access the complete deal package.

The offering memorandum is the document that goes to lenders as part of your deal presentation. This is different from marketing reports or other client-facing materials. The offering memorandum is specifically designed for lender outreach and contains the key deal information that lenders need to evaluate your financing request.

Open the Memo in Studio to review the deck. Lenders see the files you add to their Vault, including your Memo and any other uploaded files. If you set the Memo as the Vault's featured file, it appears at the top when lenders open the Vault.

The AI feature that suggests updates to manually entered numbers based on newly uploaded financial documents is available but still improving. When you upload updated financials, the AI should ideally suggest changes to numbers you previously entered manually. However, the AI doesn't perform calculations—it only extracts existing data from your uploaded documents. Any manual edits you make won't automatically recalculate other fields.

You can get support in two ways: use the chat icon in the platform to reach the Lev team directly for real-time assistance, or visit the help center at help.lev.com for detailed guides on memo editing and formatting. The team is available to help with formatting issues, image problems, or any technical difficulties you encounter. For complex issues, they can jump on calls or make edits behind the scenes as needed.

Open the deal's Resources tab to find the Memo as a PowerPoint file, or open Studio in the left sidebar and find it on the Projects tab. Preview the file from Resources and click Open in Studio to review and edit it.

You need to complete the basic deal information first, including financial data such as total cost basis and stabilized value. These inputs are crucial because they help the AI build out your deal book with accurate numbers and generate the data room properly. While you don't need every single detail filled out initially, having the core financial information ensures the AI can effectively create your materials.

If a lender you want to contact isn't in the suggested list, you can add them manually. Scroll down to find the "Add new contact" option. When you upload contacts, Lev matches them to existing lenders in the database using domain names and contact information. All the lenders shown in your list are the ones you originally provided - Lev doesn't change your original contact list.

Upload the photos to the deal's Resources tab before you create the Memo so Lev Agent can use them. To add photos to an existing Memo, download the deck, insert them in PowerPoint, and upload the updated file.

Yes. Lev Memo builds offering memorandums as PowerPoint files in a chat with Lev Agent. You edit them with Edit with AI in Studio or in PowerPoint, and share them with lenders through a Vault.

Changes save automatically. Each edit you make with Edit with AI saves to the same Memo file, and the deck reloads with the change. There's no separate save or publish step.

While the AI works best with organized files that have data separated into different tabs or sheets, it can handle messy Excel files better than you might expect. The AI can read multiple tabs and pull context from various sections of your spreadsheet. Even if you think your file is disorganized, it's worth uploading it to see what the AI can extract. The more information you provide, the better the results will be.

Lev Memo is available now. You create Memos as PowerPoint files with Lev Agent and edit them in Studio.

Go to the deal's Overview tab. On the right-hand side, scroll to the section you need to update (financial information, loan information, etc.) and click the pencil icon. The Memo doesn't update automatically, so ask Edit with AI in Studio to carry the new numbers into the deck. Note that once you've reached out to lenders or added them to your placement table, certain core details like address, loan type, and loan amount cannot be changed as they significantly impact lender matching.

This web research capability is not currently available, but it's actively being developed. The feature will allow Lev Memo to automatically scrape property photos from property websites and pull sponsor information from company websites, including bios and company history. This functionality is expected to be available in late January to early February 2026.

The AI deal book feature reformats and reorganizes your existing content rather than adding new information. It takes the documents you upload and automatically generates a presentation-style deal book that looks more polished and professional. The AI essentially does the manual formatting work for you, creating sections like executive summary and market overview from your uploaded materials, but it doesn't create new data or analysis beyond what you've already provided.

Upload your files, such as underwriting models, project overviews, sources and uses, and budgets, to the deal's Resources tab. Then click Create a memo under Quick Actions on the Deal Overview page. Lev Agent asks for a Memo type, a template, and a theme, requests any missing files, and builds the deck as a PowerPoint file.

The current version of Lev Memo generates basic 8-10 slide presentations but does not understand hotel-specific content like STAR reports or create hospitality-focused underwriting statistics. However, an enhanced version is in development that will better handle industry-specific documents and allow you to set predetermined templates. This upcoming version will be able to digest STAR reports and other specialized information to create more sophisticated, customized presentations for hotel deals.

Lev Memo only uses images from the documents you upload (PDFs, Excel files, etc.). The AI extracts these images and selects the best ones for cover pages and design elements. We do not search the web for images due to licensing concerns. To add other images, upload them to the deal before you build the Memo, or insert them in PowerPoint.

The quality of your output depends directly on the quality and quantity of information you provide. Upload as much relevant data as possible upfront, including high-quality images, detailed Excel spreadsheets, comprehensive property information, and any supporting documents. The more complete data the AI has to work with, the better it can fill out details and create a higher-quality presentation.

Lev does not provide visible underwriting criteria or approved vendor lists for each lender. Instead, our platform automatically handles this filtering behind the scenes when generating your suggested lender list. The system uses our database of lender program requirements to match your specific deal (based on asset type, market, and deal characteristics) with appropriate lenders. This eliminates the need for you to manually review individual lender guidelines, as anyone on your suggested list is already pre-qualified for your deal type.

The closing checklist feature automatically creates a checklist once a lender sends you their closing requirements. The system can see all the files you already have in your vault, tell you which items are already marked as complete and which haven't been received yet, and enable you to request missing files from whoever they're assigned to. This automation helps eliminate common issues like missed items, duplicate requests from lenders, and the frustration of finding and resharing documents that were already submitted.

Yes. Upload the supporting files you normally share with lenders to the deal's Resources tab, then create a Memo with Lev Agent to build your own deck. You can also upload a broker's OM as a reference document, and Lev Agent uses it along with your other files.

You can view lender contact information including mobile and phone numbers in the top right section of each lender's profile. Lev also offers a calling feature - click the call button to enable call forwarding, which will connect the call through your cell phone after a verification process. The benefit of calling through Lev is automatic transcription of your conversations, which are then added to the activity notes section for both the deal and the lender conversation. Note that this creates a text transcript, not a recording.

The OM feature is available now as Lev Memo. Lev Agent builds offering memorandums as PowerPoint files from your deal data, and you refine them with Edit with AI in Studio or in PowerPoint.

When you upload your logo for the first time, a brand agent automatically sets your branding so your memos use your colors instead of the default blue.

No. Auto-branding runs only the first time you set a logo, so it won't overwrite a brand you've already set intentionally.

There's no separate outline step. Tell Lev Agent which sections you want when you start the Memo. After the build, open the Memo in Studio and ask Edit with AI to add, remove, or change slides.

When you upload documents to the vault, the AI performs two key functions:

1. Creates an Offering Memorandum: Generates an 8-10 page slide deck with executive summary, market overview, property overview, and other relevant sections based on your uploaded files

2. Builds an Interactive Data Room: Creates a shareable space similar to Dropbox where the offering memorandum is prominently displayed in the center, with all supporting documents easily accessible for lenders to download and review

This gets you about 95% of the way to a complete deal package, requiring minimal additional editing while providing lenders with a professional, comprehensive view of your deal.

Currently, navigation between deal sections like the deal book and outreach requires going through the homepage, which we recognize can be inefficient. We're working on improvements in the new version of the deal book that will allow direct navigation between sections. For now, you can click on the deal name to return to the deal overview, or use the search function to find and access specific deals directly.

Lev's built-in templates include a Debt OM, an Equity Raise OM, an Investment Sale OM, and a BOV. You can also create your own templates from your existing decks in Studio, and Lev Agent offers them alongside the built-in ones when it builds a Memo.

Yes. Open Studio, select the Templates tab, and click a ready template. You can change its Default theme, its When to use description, and its Content skill instructions, and changes save automatically. To change a template's slide layouts, create a new template from updated reference files.

Yes. In Studio, open the Templates tab, click New template, and add up to five PDF or PowerPoint reference files, up to 50 MB each. Give the template a name and click Create template. Lev builds the template in the background and marks it Ready when you can use it.

A template sets your slide layouts. Colors and fonts come from the theme you choose, so pick or create a theme with your brand to apply it to any template. Each template has a default theme that Lev Agent selects first, and you can switch to another theme when you build a Memo.

Not automatically yet — Lev Agent doesn't add maps to PowerPoint Memos. Open the map, click Export, then Download to save it as a PNG. Insert the image into your deck in PowerPoint, then upload the edited deck to the deal's Resources tab. The image doesn't update when you change the map, so export it again and replace it in the deck.